Trading with Us

Trading Accounts

Kelair Pumps Australia Pty Ltd is a wholesaler and repairer. All customers are required to complete and lodge an account application form in order to hold a trading account with us. Contact us to discuss this further.

Click here for our Terms and Conditions of Trade (PDF 589KB)

Payment Terms

Unless otherwise agreed and confirmed in writing, Kelair Pumps' standard trading terms are 30 days from the end of month of invoice date. We appreciate prompt payment. Repeated late payment will result in credit accounts being revoked.

Methods of Payment

Kelair Pumps preferred method of payment is via EFT direct into our bank account, by cheques or by Credit Card using Visa or Mastercard. For security purposes, we do not accept direct cash payments and do not keep cash on the premises.
 
Cheques are to made payable to “Kelair Pumps Australia Pty Ltd” and posted to our Sydney office:

  • Kelair Pumps Australia Pty Ltd, 215 Walters Road, Arndell Park NSW 2148

 If you wish to pay by EFT direct into our bank account, refer to the bottom of our Invoices or call Head Office and ask for our Account Receivable department on 1300 789 466 for our bank details.
 
Please forward your EFT remittance advice attention to Accounts Receivable:

  • via email to debtors@kelairpumps.com.au
  • via fax to 02 9678 9455

Delivery and Freight

Freight Charges

Kelair Pumps reserves the right to charge for any delivery.

Delivery Methods

Kelair Pumps delivery methods include air, courier, road freight, mail and pick-up.

Kelair Pumps offers prepaid air courier and mail satchels for despatch of small parts, leads etc. Costs for these satchels will be charged to you at their pre-set rates.

Where you request an alternative carrier(s), charges will be to your account. Prior notice of freight carrier, type of service and account number must be supplied.

All products are imported by sea freight. Should special indent products be required by air freight, this will be at set rates chargeable to you.

Pick Ups

Customers wishing to pick-up from Kelair Pumps or its warehouses may do so providing such pick-ups are scheduled in advanced and made during normal company working hours.

Kelair Pumps can coordinate freight carrier pickup bookings also.

Kelair Pumps does not accept liability for delays in delivery caused by any transportation logistics company or business.

Full delivery and freight details are available in our (see Terms and Conditions of Trade PDF under Trading Accounts at the top of this page)

Pricing

All prices are in Australian dollars. Kelair Pumps purchases are subject to GST. The final dollar total of your order including GST and any applicable shipping charges will be advised if placing your order by phone, fax or email, by one of our sales representatives. The invoice Kelair Pumps email or mails to you will include GST.

Any prices displayed on our website are subject to change without notice.

Warranty and Returns

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to. A 15% restocking fee may be applied for returned items.

This policy is offered by Kelair Pumps in addition to the statutory rights to which you may be entitled under the Trade Practices Act 1974 and other applicable Australian consumer protection laws and regulations.

Items returned under Warranty must adhere to the associated terms and conditions.

To discuss the warranty, repair, exchange, or return of a product, contact one of our Sales Representatives in your state contact us

 

If you have any queries with regards to trading with Kelair Pumps Australia Pty Ltd, Contact Us

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Call us today on 1300 789 466