Pump servicing capabilities almost limitless

With round-the-clock workshops, mobile service vehicles and a can-do philosophy, the Kelair Pumps servicing team has near limitless capabilities and reach throughout Australia.

The servicing team, situated across multiple states, repairs a vast range of pumps and accessories both on-the-road and in-house.

The New South Wales, Queensland and Western Australia teams discuss some of the servicing capabilities available at Kelair.

On the road
Kelair
has a national fleet of mobile vehicles and highly qualified staff that provide national servicing coverage.

Kelair on the road

In NSW, a team of five servicemen manages the external servicing needs of Kelair’s customers throughout the whole state, including rural areas.

Kelair Regional Manager for NSW
, Anthony Sidawi, said, “Our NSW team handles the complete range of building services applications including air conditioning, stormwater, sub-soil drainage, sewage, grease waste, cold water boosting, hot water circulating, irrigation, hydrants, sprinklers, and hose reels as well as all industrial pumps. Kelair also services their range of Blivet sewage treatment plants and can also provide on-site flow testing of hydrant and sprinkler systems as well as laser alignment of direct coupled pumps."

“We have four service trucks, which are fitted with the stock necessary to carry out various servicing tasks.”

The Brisbane and Mackay sites service the entire state of Queensland, though they have also sent teams to other states when the need arose.

In Queensland, servicemen will even take commercial flights to remote areas when it is required.

Kelair’s General Manager, Myro Bratkovic, said the Queensland team could service all industrial, mining, building and fire pumps.

“In addition to being able to handle the same jobs and equipment as the NSW office, our Queensland team does mine site service work and can repair slurry pumps.”

“We also service two municipal sewage treatment plants from our Mackay operation,” Mr Bratkovic said.

QLD has four fully equipped service vehicles – two in Brisbane and two in Mackay. In Mackay there is also a dedicated 4WD mine-spec service vehicle fitted with a hydraulic crane.

Kelair Regional Manager for WA, Michael Charnley, said “Our WA team handles a range of industrial service applications including bitumen which requires servicing gear pumps and hot oil pumps. We also service sewage, wastewater and fire water pumps, power stations and chemical manufacturers. We have mine-spec service vehicles and regularly provide service and repairs to several mine sites.”

In-house servicing

Kelair Pumps also has in-house facilities for equipment and pump repairs, capable of equipment and system upgrades up to current codes and standards.

Workshops in Perth, Tasmania, Sydney, Mackay, and Brisbane offer prompt and timely onsite service support and can make, modify parts and assemblies according to the requirements of customers. The Sydney branch is available 24 hours, 7 days a week and has full machining capabilities.

In NSW, the in-house team can repair a vast range of pumps either sold by Kelair or other pump companies.

Mr Sidawi said Kelair could repair anything from ¼” diaphragm pumps to 150kW submersible pumps, with the only limit being the crane capacity of 5tonne.

“We test most of the pumps before they leave our facility. As a minimum, we hydrostatically test a pump, but we can also performance test the pump and generate a pump curve for the client.”

The Queensland facilities are similar, though they have repaired submersible pumps up to 440kW.

Mr Bratkovic said, “Our Mackay crane is 20tonne, so we have capacity to handle larger equipment. We hydro test only, except for air diaphragm pumps, which are fully wet tested and certified.”

Mr Charnley said, “While we don’t have the lifting capacity of Mackay or Sydney, in real terms, we can service most pumps in the WA workshop.”

A can-do philosophy

Mr Bratkovic said Kelair was dedicated to fulfilling its customers’ needs, no matter how large or small.

“We don’t limit ourselves to only doing pump repairs. We repair valves, gearboxes and electric motors. We look after anything to do with pumps, pump systems or ancillaries.”

“Our approach in QLD is that if the client has a need and we can provide a solution through service, then we’ll do it.

“I have had team members drive mini-excavators to perform emergency repairs – because we care for our clients and can provide a one-stop solution.

“We’ve also done concreting, metal fabrication, pipework supports, hose and pipe installation, grated floor and hand-rail repairs, oil and filter changes, and valve installation.”

Taking a preventative approach to maintenance, including routine visits sometimes as often as on weekly basis, Kelair aims to ensure its customers’ equipment stays online.

Mr Sidawi said Kelair’s extensive product knowledge and superior office sales support made it stand out from the competition.

Kelair sees itself as ready, willing and able to carry out any job a customer requests.

“We do not have any limitation – as long as it is safe to do so, we will get the job done,” said Mr Sidawi.

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Local call Australia-wide 1300 789 466

Branches

Kelair Pumps Australia

VIC

228 Atlantic Dr
Keysborough VIC 3173

TAS

Unit 1, 12 South St
Invermay TAS 7248

QLD

50 Nestor Dr
Meadowbrook QLD 4131

SA / NT

Satellite office servicing all of SA and NT
Adelaide SA 5000

WA

Unit 1, 14 Crocker Dr
Malaga WA 6090